Service: The CornerstonE
As with many areas in our lives, customer service is the cornerstone of how we expect to experience the world. This is to say that as consumers of goods and services, we expect to have our concerns addressed in a timely manner by professionals focused on our needs. The business travel world is no exception. According to a Medium.com article researching Travel Industry trends, the travel industry as a whole is undergoing a huge change with the addition of AI, robots, the Internet of Things and mobile applications[1]. Even with all of these changes, customer service remains the cornerstone of the interactions between businesses and consumers. With that in mind, Travel Managers might be wondering how Airbnb/Homeshare Services stack up.