Basic Apartment and Appliance Troubleshooting
If your toilet is clogged:
- Shut off the water valve behind the toilet
- Plunge to unclog
- Submit a maintenance request if the problem continues
If there is a leak in your toilet or sink, or toilet overflows:
- Shut off water valve behind toilet or underneath sink
- Submit a maintenance request.
- NOTE: All leaks should be reported as soon as possible to avoid damages to the Kitchen
Operating the stove/range:
- Turn the desired knob (range eyes or oven) to the temperature you wish to use and wait for it to heat up
- Gas stoves will have an electric igniter, and no pilot light. Turn the knob, wait for the clicking noise, and set to desired temperature.
Microwave safety tips:
- NEVER place any metal object inside of the microwave
- Cover your food to keep it from splattering and to keep the appliance clean
- Do not place hot items (pots, pans, etc.) directly on the countertop as this may result in damage or full replacement of the counter. Use hot pads underneath hot items to ensure your safety
- Do not cut food items directly on the countertop as this may result in damage or full replacement of the counter. Use cutting boards instead to ensure your safety
Kitchen sink/garbage disposal:
If there is a leak in your kitchen sink:
- Shut off water valve underneath sink
- Submit a maintenance request
To operate the garbage disposal:
- Located in the kitchen sink
- Used to break down bits of food that get into the sink drain
- Linked to a wall switch located near the kitchen sink. To turn on, simply flip the switch to the “on” position.
- Keep the water running during use
- NOTE: DO NOT place potato skins, celery, grease, rice, bones, or any large food item in the disposal unit as it may break and clog the drain.
If garbage disposal will not turn on:
- Press the “reset” button located under the sink on the disposal unit
- Submit a maintenance request if the problem persists
- DO NOT use dish soap in the dishwasher – this is meant for hand-washing dishes in the sink only
- Please only use dishwasher detergents specifically made for dishwashers
- If you experience hard water build-up (spotty dishes), you may use hard water tablets or Jet Dry. You can purchase these items at your local grocery store.
Hot Water Heater
- Typically located in the storage unit on your patio/balcony. It may be located in an attached garage if you have one.
- Shut-off valve is located next to the hot water heater
- If you smell gas, turn the valve perpendicular to the pipe and submit a maintenance service request.
- Please contact SWITCHPLACE directly if you have a loss of hot water in your apartment.
To operate your washer/dryer:
- Choose preferred settings (delicates, high heat, water temperature, etc.) and push or pull knob to start.
- Clean the lint trap in the dryer before each use. Failure to do so could reduce dryer heat and may cause a fire.
- DO NOT place comforters or large items or otherwise “overload” the washing machine. This may cause damages to the appliance.
- If an appliance does not operate properly or if you smell excess gas, turn off the machine and submit a maintenance request.
Air Conditioning/Heating Unit Care
Most of our apartments are equipped with a central air conditioning and heating system.
Below are some tips for keeping it running effectively:
- The A/C or heating unit will typically cool or heat your apartment an average of 30-35 degrees (Fahrenheit) from the outside temperature.
- The ideal A/C setting in the summer months is 78-80 degrees.
- The ideal heating setting in the winter months is 68-72 degrees.
- NOTE: The A/C unit will FREEZE when the temperature is set too low, and may not operate correctly.
- Should the A/C or heating unit not work effectively, or if you smell excessive gas coming from your unit, please submit a maintenance service request to SWITCHPLACE.
Many of our apartments come with carpeted floors throughout the apartment or in specific areas.
Below are some tips for caring for your carpet during your stay with us:
- Over time, stains and spills can permanently damage carpet or cause excessive cleaning at move-out
- Clean spills immediately by patting the area with water and a damp cloth
- Bleach stains, blood, Kool-Aid, wine, and burns are often only fixed by repair or replacement of carpet, which can be costly
- DO NOT use self-cleaners as they may discolor or bleach the carpet, and may result in a complete replacement of the carpet.
- Contact SWITCHPLACE to inquire about professional cleaning if necessary