The guiding principals and fundamental beliefs we live by every day.
Be genuinely excited to help people.
Whether it’s wishing a customer happy birthday, including their favorite candy in the welcome basket, or calling to check in and ensure satisfaction, we always strive to exceed expectations at every opportunity. From the first contact to the final survey, Switchplace will take the extra step to turn good service into exceptional service.
Be empowered to find solutions!
We approach challenges as opportunities to demonstrate our commitment to service and innovation and resourcefulness in finding lasting solutions.
Own your responsibilities.
We focus on solutions, not blame. We “own” any problems related to the services we provide, no matter who is at fault or where the issue originated.
Be ambitious and never stop learning.
We value growth and innovation, encouraging our employees to never stop learning by supporting them on their road to success. We embrace change when necessary, and do not fear questioning the status quo in order to improve what we do.