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Our Philosophy and Core Values

Our people and clients are family
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We’re in the business of providing temporary housing, which means helping guests feel as “at home” as possible. We want your employees to not only come away with a “wow” sentiment towards the Switchplace experience, but also to feel that their company went above and beyond to give them the best options possible. We don’t simply manage temporary housing, we work with our clients as partners to do what’s best for their employees, consultants, interns or anyone that requires a temporary accommodation.

"Good Enough" Doesn't Cut It

Three key components separate us from other corporate housing companies

The Switchplace Foundation

We focus on accuracy and efficiency. We believe that fast is better than slow, and we constantly adapt our processes to make them more efficient. We embrace change when necessary, and do not fear questioning the status quo to improve what we do for clients.

We believe in creating meaningful relationships with our clients and guests through consistent communication, a charitable spirit, honesty, swift and patient conflict resolution, and pride in doing the right thing.

Our Leadership
Principles

We expect only the best from those who lead us. Our leaders do not simply delegate; they participate in all aspects of what we do on a day-to-day basis. They lead by example and constantly strive to bring Switchplace to new heights, facilitating creative approaches to build and motivate the Switchplace team, and continually improve the services for our clients.

Our Client Care
Code (C3)

We continuously work to improve and define how we positively impact the happiness of our clients, the excellence of our process and the quality of our service delivery. The following statements are what separate Switchplace from the competition; they represent the actions, communications and processes that we believe engender loyalty and create positive, memorable impressions for our clients.

Our Promise To You
We Convey a sense of certainty, confidence and familiarity with our clients at all times.
We deliver adaptable, customized and client-specific housing solutions. We strive to accommodate the needs and wants of every client and guest.
We strive to exceed the expectations of our clients at every opportunity through listening and responding professionally, appropriately and with the utmost understanding.
We focus on solutions, not blame. We “own” any problems related to the services we provide, no matter who is at fault or where the issue originated. We strive to keep things positive and constructive, always.
We analyze each new client through a comprehensive due diligence process to identify their unique needs, culture and business preferences, striving continuously to improve our understanding of those needs as well as providing reliable data and suggestions about how we might adapt our services to better accommodate them.
We value flexibility and innovation, allowing us to grow and develop alongside our clients and creating symbiotic relationships.
We seek to be an invaluable resource for our clients. We desire their success, and strive to make their jobs easier.

 

We believe any challenges and issues that arise with our clients are the best opportunities to demonstrate our commitment to service and caring. We show this through our passion, sense of urgency, thoroughness, diligence and communication.
We set clear expectations for our clients and residents, and make sure to follow up with them in a thorough, consistent, thoughtful manner complete with a warm, personal touch.
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