– What to Expect –
- How will Switchplace help find my temporary home?
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In order for us to begin our search among our vast network of apartment communities, simply tell us where and when you need an apartment, as well as any other specific requirements such as number of bedrooms or particular furniture packages.
We don’t try to fill an inventory of real estate like other temporary housing providers, which means we can tailor our solutions to your specific needs. Just tell us if you’d prefer a certain distance from your office, a specific school district for your children or a particular neighborhood and we’ll do the rest.
- What arrangements do I need to make before my move?
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All you need to do is sign our rental agreement to reserve your temporary home. After that, we’ll set up your lease, electricity, utilities, cable, Internet, furniture, accessories and everything else you need during your stay.
When you arrive at your new home, all you will need is your suitcase with your personal items.
- How and when can I request upgrades for my temporary home?
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You can request upgrades at anytime prior to or during your stay in your temporary home by calling our toll-free number at 888-571-6230. [available upgrades]
- How does the move-in process work?
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As soon as you sign your rental agreement, we’ll send you a welcome letter that has all the information you need for your move-in day, including:
- – Directions
- – Instructions on how to access your apartment and arrange key pickup
- – Your address and phone number at your temporary home
- – Details about your apartment community
- – Switchplace guest services contacts available 24/7
- What information do I need to provide/present when I move in?
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We recommend that you bring your welcome letter with you on your move-in day. Occasionally, the leasing agent will require you to show some form of identification when picking up the keys, so you should be prepared to provide a valid ID, upon request.
- Who do I call if there are problems with my apartment?
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You can call our office with any issues/problems at anytime of day. Our normal business hours are from 8 a.m. to 5 p.m. CST. However, should an emergency arise such as a lock out, plumbing issue, or heat/air conditioning issue, a representative is available 24 hours a day/7 days a week to handle your emergency. Call our toll-free number at 888-571-6230.
- What furniture and amenities are included in my temporary home?
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Switchplace wants you to feel right at home in your place. Our apartments include the furnishings and amenities you need to live your life.
Eating
Fully equipped kitchen including dishes/utensils/cookware/appliances. You can save money by cooking instead of eating out at every meal.
Sleeping
Queen size beds are standard in each bedroom, but for people traveling with families, we can arrange for twin beds and cribs for children. (cribs only available in select markets; please check for specific availability).
Relaxing
Relax in a full size apartment complete with living/dining room and separate bedrooms. You won't feel cramped or crowded in an apartment like you would in a small hotel room. You can spread out and enjoy the living space.
Working
Our apartments come equipped with free local calls and high speed internet. A Desk and chair can be provided as well to make a home office.
Cleaning Up
Most of our apartments come equipped with a full size washer and dryer, as well as a dishwasher for your convenience. All linens are included including towels, sheets and shower curtain. - What is the billing process?
If you are paying for your temporary home or just purchasing a cable upgrade, we accept all major credit cards: American Express, Visa, MasterCard and Discover.
- Who do I contact if I have a problem or issue with something in my apartment?
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You can contact our office with any issues/problems at anytime of day. Our normal business hours are from 8 a.m. to 5 p.m. CST. However, should an emergency arise such as a lock out, plumbing issue or heat/air conditioning issue, a representative is available 24 hours a day/7 days a week to handle your emergency.
- What about my family?
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We would love to host your family. We can tailor a furniture package specifically for families including twin beds, sleeper sofas or cribs. We’ll also work with you to find an apartment in a specific school district and or pet friendly community, upon request.
- What if I need to extend my stay?
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Extensions are certainly welcome and can be accommodated, in most cases. Simply contact our office for an extension.
- What is the move-out process?
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You will receive move-out procedures a few days prior to your departure. We simply ask you to take out your garbage and remove food items from your refrigerator. Upon vacating your apartment, please return your keys and gate remotes to the leasing office.
- Do I need to clean my apartment?
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No need to clean your apartment. Switchplace takes care of the final cleaning for you.
