Switchplace is responsible for payment of utility services. On occasion, our utility service vendors (gas, electric, telephone, water/sewer, cable, internet) will mistakenly send bills to the apartment address rather than to our offices in Dallas, Texas. Should you receive any of these bills, please fax to 972-739-3191 or email [email protected] to prevent interruption of service.
If you complete the troubleshooting steps below, and are still experiencing issues with any utility service, please contact SWITCHPLACE to restore your service.
Your breaker box supplies electricity to the various circuits in your apartment, usually located in a hidden area inside the residence (behind a door, inside a closet, or in a utility closet), or on the exterior of single-family homes. For any loss of electricity, please check the box to see if any breakers are “tripped,” or in the “Off” position – this should be clearly marked on each breaker. Turn the desired switch back to “On” and check the power again. Please submit a maintenance request if you still have a loss of power or the breaker continues to trip.
If you lose power to a single outlet (for example: loss of power to a light or appliance which had previously been working), check to see if that outlet has a GFI/GFCI switch. Generally, there will be two buttons on the GFI outlet: a “test” button and a “reset” button. Press the “reset” button on the outlet and power should restore. If it does not, please submit a maintenance request. NOTE: Some GFI buttons will be multi-colored and some will be colorless, but they will always have the words embossed on them. Please look closely to determine which button you need to press.
Each water fixture in your apartment will have a shut-off valve. If you experience any leaks, look for the valve underneath the sink or behind the toilet, and turn the knob or lever CLOCKWISE to shut it off until maintenance can repair it. Please report any leaks as soon as possible to avoid damages.
If a light bulb burns out in one of the lighting fixtures (ceiling fan, track lighting, oven, bathroom vanity lighting, etc.), maintenance will typically replace the bulb for you, and you can submit a maintenance request to Switchplace directly. If a light bulb burns out in a floor or table lamp, the resident will be responsible for replacing those bulbs on their own.
Cable Remote This remote is provided by the CABLE UTILITY SERVICE PROVIDER, and is the remote you will use most frequently. It is typically the largest of the 2-3 remotes provided in the apartment. You will use this remote to do the following:
This remote is provided by the TELEVISION MANUFACTURER. It will be similar to the cable remote, but will include fewer options. It will have the same branding as the TV itself (LG, RCA, Sony, etc.). You will use this remote to do the following: • Turn the TV on and off if the cable remote does not work for this purpose • Change the “input” or “source” of media (for example: switching from cable to the DVD player) NOTE: If you experience any loss of cable service, please make sure that the actual TV is on channel 3 using the TV remote, or you will most likely not be able to view your cable programming.
This remote will be used exclusively to operate the DVD player. To avoid confusion, we recommend that you place the remote on top of the DVD player or in a drawer.
To use the DVD player, please take the following steps:
If your TV or cable service is not working, please try the following:
If these steps do not solve the issue, you may need to reboot the cable box. Please try the following:
If you are experiencing no picture or a poor-quality picture on your TV screen, please try the following:
If your internet service is not working, please check the following:
After you have verified that all connections are secure and powered on, please reset your modem by following these steps:
If you are missing your login information to join the wireless network in your apartment, a label with that information can generally be found on the underside, back, or side of the modem. Sometimes the cable technicians change this information when they install services, so this may not be accurate.Please contact SWITCHPLACE if you cannot find the wireless network information, or if your internet service does not work after trying the above steps.
If your landline phone service stops working and is NOT connected directly to a modem (e.g. a wall outlet), please try the following:
If your landline phone service stops working and IS connected DIRECTLY TO A MODEM, please try the following: